Patient Rights and Responsibilities
Campbell County Health affirms and supports patient's rights and responsibilities
with the expectation that observance of these rights will contribute to
greater satisfaction for patients, their families, their physician, and
Each patient, regardless of race, creed, religion, sex or national origin
has the right to:
Considerate and respectful care and to receive care in a safe environment,
free from abuse or harassment.
Understandable information concerning diagnosis, treatment, and prognosis
from physicians and other direct caregivers and to know the identities
of those providing care. You also have the right to know the financial
implications of treatment, insofar as they know, and to an explanation
of charges and bills.
Appropriate assessment and management of pain and to be free of pain to
the extent that is medically possible.
Make decisions about the plan of care prior to and during the course of
treatment and to refuse a recommended treatment or plan of care to the
extent permitted by law and hospital policy and to be informed of the
medical consequences of this action.
Have an advance directive (such as a living will or durable power of attorney
for health care) concerning treatment or designating a surrogate decision maker.
Every consideration of privacy. Case discussion, consultation, examination,
and treatment should be conducted as to protect each patient's privacy.
Have a family member or representative of their choice and their own physician
notified of their admission.
Expect that all communications and records pertaining to their care will
be treated as confidential by the hospital, except in cases such as suspected
abuse, commitment hearing, and public health hazards when reporting is
permitted or required by law.
Review the records pertaining to their medical care and to have the information
explained or interpreted as necessary, except when restricted by law.
Be free from restraints or seclusion imposed as a means of coercion, discipline,
convenience, or retaliation by staff.
Access an internal grievance process by contacting the Patient Advocate
at (307) 688-1530. If the patient feels the grievance has not been resolved
to his or her satisfaction, the patient may contact:
Wyoming Department of Health Office of Healthcare Licensing & Surveys
400 Quest Building
6101 N. Yellowstone Road
Cheyenne, WY 82002
(307) 777-7123 or
- Expect that, within its capacity and policies, the hospital will make reasonable
response to the request of a patient and/or parent/guardian for appropriate
and medically indicated care and services. When medically appropriate
and legally permissible, a patient may be transferred to another facility.
The institution to which the patient is to be transferred must first have
accepted the patient for transfer.
- Ask and be informed of the existence of business relationships among the
hospital, educational institutions, other health care providers, or payers
that may influence the patient's treatment and care.
- Consent to or decline to participate in proposed research studies or human
- Expect reasonable continuity of care when appropriate and to be informed
by physicians and other caregivers of available and realistic patient
care options when hospital care is no longer appropriate.
- Be informed of hospital policies and practices that relate to patient care,
treatment and responsibilities. The patient and/or parent/guardian has
the right to be informed of available resources for resolving disputes,
grievances, and conflicts, such as ethics committees, patient advocates,
or other mechanisms available in the institution.
- Request reasonable accommodation for special needs such as interpretive
services or hearing amplified telephones.
- Access pastoral care and spiritual services.
- Be informed of his or her rights and responsibilities in writing.
Note: These rights can be exercised on the patient's behalf by a designated
surrogate or proxy decision maker if the patient lacks decision making
ability, is legally incompetent, or is a minor.
- The patient and/or parent/guardian is responsible for providing, to the
best of their knowledge, accurate and complete information about matters
relating to their health.
- The patient and/or parent/guardian is responsible for flowing their treatment
plan and keeping appointments or notifying the responsible practitioner
when unable to do so.
- The patient and/or parent/guardian is responsible for their actions if
they refuse treatment or do not follow the practitioner's instructions.
- The patient and/or parent/guardian is responsible for being considerate
and respectful to other patients, hospital personnel, hospital property
and the property of other.
- The patient and/or parent/guardian is responsible for providing all needed
information for insurance process and for assuring that financial obligations
are fulfilled as promptly as possible.
- The patient and/or parent/guardian is responsible for requesting additional
information or clarification about their health status or treatment when
they do not fully understand information and instructions.
- The patient and/or parent/guardian is responsible for ensuring that the
health care institute has a copy of their written advance directive if
they have one.
- The patient and/or parent/guardian is responsible for informing their physician
and other caregivers if they anticipated problems in following prescribed
- Patients should also be aware of the hospital's obligation to be reasonably
efficient and equitable in providing care to other patients and the community.
The hospital's rules and regulations are designed to help the hospital
meet this obligation. Patients and their families are responsible for
making reasonable accommodations to the needs of the hospital, other patients,
medical staff, and hospital employee.
Who's caring for you?
Please refer to this uniform colors chart to help you understand who is
caring for you.