Patient Rights and Responsibilities
Campbell County Health affirms and supports patient's rights and responsibilities with the expectation that observance of these rights will contribute to greater satisfaction for patients, their families, their physician, and the hospital.
Each patient, regardless of race, creed, religion, sex or national origin has the right to:
Considerate and respectful care and to receive care in a safe environment, free from abuse or harassment.
Understandable information concerning diagnosis, treatment, and prognosis from physicians and other direct caregivers and to know the identities of those providing care. You also have the right to know the financial implications of treatment, insofar as they know, and to an explanation of charges and bills.
Appropriate assessment and management of pain and to be free of pain to the extent that is medically possible.
Make decisions about the plan of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy and to be informed of the medical consequences of this action.
Have an advance directive (such as a living will or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker.
Every consideration of privacy. Case discussion, consultation, examination, and treatment should be conducted as to protect each patient's privacy.
Have a family member or representative of their choice and their own physician notified of their admission.
Expect that all communications and records pertaining to their care will be treated as confidential by the hospital, except in cases such as suspected abuse, commitment hearing, and public health hazards when reporting is permitted or required by law.
Review the records pertaining to their medical care and to have the information explained or interpreted as necessary, except when restricted by law.
Be free from restraints or seclusion imposed as a means of coercion, discipline, convenience, or retaliation by staff.
Access an internal grievance process by contacting the Patient Advocate at (307) 688-1530. If the patient feels the grievance has not been resolved to his or her satisfaction, the patient may contact:
Wyoming Department of Health Office of Healthcare Licensing & Surveys
400 Quest Building
6101 N. Yellowstone Road
Cheyenne, WY 82002
(307) 777-7123 or firstname.lastname@example.org
or visit www.health.wyo.gov.ohls
- Expect that, within its capacity and policies, the hospital will make reasonable response to the request of a patient and/or parent/guardian for appropriate and medically indicated care and services. When medically appropriate and legally permissible, a patient may be transferred to another facility. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
- Ask and be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence the patient's treatment and care.
- Consent to or decline to participate in proposed research studies or human experimentation.
- Expect reasonable continuity of care when appropriate and to be informed by physicians and other caregivers of available and realistic patient care options when hospital care is no longer appropriate.
- Be informed of hospital policies and practices that relate to patient care, treatment and responsibilities. The patient and/or parent/guardian has the right to be informed of available resources for resolving disputes, grievances, and conflicts, such as ethics committees, patient advocates, or other mechanisms available in the institution.
- Request reasonable accommodation for special needs such as interpretive services or hearing amplified telephones.
- Access pastoral care and spiritual services.
- Be informed of his or her rights and responsibilities in writing.
Note: These rights can be exercised on the patient's behalf by a designated surrogate or proxy decision maker if the patient lacks decision making ability, is legally incompetent, or is a minor.
- The patient and/or parent/guardian is responsible for providing, to the best of their knowledge, accurate and complete information about matters relating to their health.
- The patient and/or parent/guardian is responsible for flowing their treatment plan and keeping appointments or notifying the responsible practitioner when unable to do so.
- The patient and/or parent/guardian is responsible for their actions if they refuse treatment or do not follow the practitioner's instructions.
- The patient and/or parent/guardian is responsible for being considerate and respectful to other patients, hospital personnel, hospital property and the property of other.
- The patient and/or parent/guardian is responsible for providing all needed information for insurance process and for assuring that financial obligations are fulfilled as promptly as possible.
- The patient and/or parent/guardian is responsible for requesting additional information or clarification about their health status or treatment when they do not fully understand information and instructions.
- The patient and/or parent/guardian is responsible for ensuring that the health care institute has a copy of their written advance directive if they have one.
- The patient and/or parent/guardian is responsible for informing their physician and other caregivers if they anticipated problems in following prescribed treatment.
- Patients should also be aware of the hospital's obligation to be reasonably efficient and equitable in providing care to other patients and the community. The hospital's rules and regulations are designed to help the hospital meet this obligation. Patients and their families are responsible for making reasonable accommodations to the needs of the hospital, other patients, medical staff, and hospital employee.