Works under the supervision of the Clinic Manager and if applicable Front
Office Supervisor. Performs detailed, accurate registration and scheduling
of all patients to assure smooth workflow and productivity for staff and
providers. . Maintains the integrity of the demographic information of
the patient, insured, guarantor and insurance company. Displays a broad
understanding of clinic function and flow as well as issues relevant to
the comfort and care of patient during clinic encounters.
PRIMARY JOB DUTIES
1.Ensures superior ongoing patient satisfaction and customer service
2.Is proficient in Greenway Practice Management applications
3.Answers all incoming calls, responds timely and professionally to callers
4.Functions as a central communication source for the clinic, patients,
and external sources – screens and routes incoming calls appropriately.
5.Creates appropriate tasks for clinical staff, to achieve timely follow up.
6.Exhibits pleasant interpersonal skills in greeting patients at office
and on telephone
7.Accurate interview and registration of new patients as well as updating
demographic and insurance information on established patients
8.Accurate input of demographic, guarantor and insurance information into
Practice Management Software
9.Obtains signature(s) of patient and/or responsible parties on consent,
insurance and payment policies and procedures
10.Communicates to the patients the details of consents, filing of insurance,
and payment of services. Assists patients in understanding billing and
collection of payment.
11.Collects and scans insurance cards or completed insurance forms from patients.
12.Identifies, follows up and secures missing (and incorrect) patient and
insured party information for clean claim processing
13.Scheduling patients for office appointments, maintaining parameters
of provider schedules and following clinic standards and guidelines
14.Cashier duties including maintaining cash box and daily cash reconciliation
15.Verifies Insurance eligibility for ALL patient appointments 2 days PRIOR
to appointment in order to call and obtain updated information from the
patient prior to at the minimum upon arrival of their appointment.
16.Collects Co-payments, Co-Insurance amounts, and/or time of service payments
at the time of check-in, complete information if self pay discount was
given and forward adjustment form to CBO for processing.
17.Operates all office machines properly
18.Makes appointment reminder calls
19.Destroys confidential information per HIPAA guidelines
20.Secures confidential items nightly, including EHR, paper Medical Records
21.Maintains phone system including message retrieval, and controls day
and night mode functions.
22.Adheres to CCMH and Campbell County Clinic policies and procedures.
23.Maintains confidentiality of all personnel and patient care and relations
24.Actively participates in Strategic Quality Management for the department
and organization. Actively participates in Customer/Guest Relations and
Mandatory Education programs.
25.Follow hospital and departmental policies and procedures.
26.Must be free from governmental sanctions involving health care and/or
27.Complies with the hospital’s Corporate Compliance Program including,
but not limited to, the Code of Conduct, laws and regulations, and hospital
policies and procedures.
28.Performs other duties as assigned.