For most women, getting a mammogram is an uncomfortable, awkward experience.
But Campbell County Health is working to improve the experience for patients
by implementing a few changes.
Since moving into its new location, Campbell County Health’s
Radiology Department has a separate Women’s Imaging Area. The separate area allows for
more privacy for women, and the Radiology Department is transforming not
only the atmosphere, but the way approach to patients as well, working
to make them more comfortable as patients undergo what can sometimes be
“We have a more relaxing, peaceful environment,” said Tia Knapp,
clinical supervisor in the Radiology Department. “We were going
for a more spa-like feel. Patients enjoy the tranquility of the area.”
Those environmental changes include bottled and citrus water in the waiting
area, women-centric decor and Sirius radio with a separate playing selection
from other areas of the hospital. The new imaging area also includes private,
spacious changing rooms with lockers and full length mirrors. Because
many women can be nervous about getting a mammogram or other procedure,
Knapp said, the quiet atmosphere is aimed at decreasing anxiety.
“Women can be anxious,” Tia said. “We’re working
really hard at putting what matters to the patient as our first priority.”
That was evident to Connie Anderson, who recently had a mammogram. Since
she had several routine mammograms previously, Connie was presently surprised
by the positive changes. Not only did the updated environment impress
her, but so did the care she received from the technologist.
“She came out and sat down beside me and visited with me a little
bit,” Connie said. “She was so personable. She was caring
thoughtful and kind. She went above and beyond to make me feel super comfortable
in a situation that’s uncomfortable for many women.”
Connie was also impressed by the heated robes and available warm cloths.
The entire experience was so positive that Connie went back to work and
encouraged one of her co-workers who had been putting off getting a mammogram
for quite some time to get an appointment.
That kind of response is something that Tia said they’ve been receiving
since moving into the new Women’s Imaging Area in June. Recently,
she had a patient bring a friend along, just so she could see all of the
changes that have taken place.
“We have gotten amazing feedback from people,” Tia said. “We
tried to very thoughtfully define the space we were given for their comfort
CCMH's Radiology Department is now offering Saturday appointments through
October for Breast Cancer Awareness Month. Call 307.688.1600 to schedule.
Article written by Kim Phagan-Hansel, Wyoming freelance writer