Campbell County Health is proud of its employees, and we want the CCH family
and the Campbell County community to know about the good work that they
do for this organization.
Allow us to introduce Karla Richards, a Business Office Specialist in CCH
Patient Financial Services in Gillette, Wyoming. Karla has worked for CCH for the last 10 years.
For those who don’t know, Patient Financial Services provides billing,
coding, payment posting, denial management, and other services surrounding
reimbursement across the health system. Patient Financial Services also
helps patients find resources that may be available to them to assist
with healthcare expenses. Patients may speak with Patient Financial
Counselors within department with any concerns regarding their statements, financial
resources, and questions regarding healthcare coverage.
Karla was inspired to work in health care because she wanted to help people.
When asked about a health care hero, she said that she didn’t have
just one person. “Everyone who I have worked with has given me inspiration
and guidance with my work,” she says.
When Karla isn’t at work, she enjoys crafting with flowers and spoiling
her five grandkids! “I also enjoy going on motorcycle rides and
snowmobiling,” she says.
We asked Karla what she likes most about working at CCH and what excellence
every day means to her. Check out her response:
“I enjoy working with the people that I do and the everyday challenges
that come up. And, of course, it’s always nice when someone thanks
me for helping them find a solution.
Excellence every day means treating people they way that you would like
to be treated: with respect, compassion and understanding. With all the
negativity in this world a little kindness goes a long way.”
We agree with that, Karla. We’re proud to have you on our team. Thank you!
Is there a CCH employee who went the extra mile or shows you extraordinary
service? Give them a pat on the back by completing an
Excellence Every Day card.
Patients can pay all their CCH bills online at
www.cchwyo.org/billpay, and can also pay bills via the phone at 307.688.1482 or in person at
the office at 900 W. Eighth Street, Monday-Friday, 8 am-5 pm. If patient’s
need more time to pay their bill, please ask about the
ClearBalance® 0% interest patient financing program. To learn more about the services
Patient Financial Services provides, please visit
If you have questions concerning your current hospital or clinic statement,
please contact Patient Financial Services at 307-688-2690 or email your