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Virtual Visit

See Your CCMG Provider Live with a Smartphone, Tablet or Computer!

It’s easier than ever for you and your family to access healthcare from home or work with a Virtual Visit. No drive time, no public waiting room, and no need to leave home or work.

To get started, please call your Clinic!

CCH Virtual Visits image

CCMG Clinic Phone Numbers

Behavioral Health Services Patients

Behavioral Health Services is also offering mental health virtual appointments using WebEx! Learn more at www.cchwyo.org/bhstele. Call 307.688.5000 to get started.

Note for teen patients (12-18)

For patients aged 12-18 who do not have access to the My Health Home patient portal, providers at Family Medicine, Kid Clinic and the Pediatrics Clinic can schedule virtual appointments using WebEx! Learn more at www.cchwyo.org/teenvirtual.

Wyoming Orthopedics & Spine. Patients

Wyoming Orthopedics & Spine is now using telehealth, or virtual appointments, using Zoom! Learn more here. Call 307-686-1413 to get started.

When not to use Virtual Visits

If you have suffered a serious injury or have symptoms of a serious condition such as chest pain, difficulty breathing, severe abdominal pain, or have a possible emergency, go to the nearest emergency care location.

If you need a physical examination, lab work, X-rays or other procedures, you need to see a provider in person.

For most Clinic Visits

CCH MHealth App Patients must be an existing patient AND be enrolled in the My Health Home patient portal. To get enrolled, please call your clinic for details.

Access the My Health Home patient portal from any device; either log in through our website or download the MHealth app to your smartphone or tablet from the Google Play Store or Apple App Store. Learn how by downloading the information sheets below.

Need help? Check out these PDFs:

Request a Virtual Visit to get started. A registration clerk will call you with a time and confirmation.

Equipment needed

You do need a few basics: a computer or tablet with a working webcam, speakers and microphone or a smartphone. Your provider may also request you have a flashlight, thermometer, bathroom scale or automatic blood pressure monitoring device available.

For the best experience, download the MHealth app today in the App Store or on Google Play.

How to follow up

If you have a follow-up question, please call your clinic and you’ll be connected to someone who can help.

Certain symptoms may be treatable depending on severity. Your virtual provider will assess your condition and, if needed, may refer you to a local clinic for diagnosis and treatment. Antibiotics may be prescribed when deemed appropriate. During virtual vists, providers do not prescribe new pain medications that are controlled substances.

Frequently Asked Questions

Can my provider prescribe medication after a Virtual Visit?

Yes. If your provider decides you need a prescription, they will send the order electronically to your pharmacy so it’s ready to pick up when you arrive. Virtual providers do not prescribe new pain medications that are controlled substances. Antibiotics may be prescribed when deemed appropriate.

I’m not very tech-savvy. Is a Virtual Visit right for me?

Yes. We designed the MHealth app to be very user-friendly. If you’ve ever used Skype or called your family using FaceTime, it’s very similar to that. It just has a few more bells and whistles to give you and your healthcare provider everything you need to have a successful video chat.

What if I need to cancel my appointment?

You can cancel your appointment by calling your clinic and they will get you someone who can help.

How can my provider treat me without a physical exam?

Your healthcare provider doesn’t need an in-person physical exam to safely diagnose and treat several conditions. However, Virtual Visits are not for medical emergencies or even complex conditions that require a full or detailed physical exam. In some cases, your provider will ask you to assist in a video-based exam, such as shining a light down your throat, pushing on your belly to look for pain, or taking your own pulse or temperature. Also, being able to see you by video gives your provider the information needed to make an accurate diagnosis.

Is my medical information secure?

Yes. CCH Virtual Visits are HIPAA compliant, so any personal health information you provide is safe and secure.