Campbell County Health affirms and supports patient's rights and responsibilities
with the expectation that observance of these rights will contribute to
greater satisfaction for patients, their families, their physician, and
the organization.
If you have questions or concerns about a healthcare experience with CCH,
including Campbell County Medical Group Clinics and Campbell County Memorial
Hospital and The Legacy Living and Rehabilitation Center, please contact
these departments:
Tanya Allee or Heather Edwards, CCH Patient Experience, 307.688.1530
Tristine Bryan, The Legacy Living and Rehabilitation Center, Patient Experience,
307.688.6009
Advance Healthcare Directive
All adults can benefit from thinking about what their healthcare choices
would be if they are unable to speak for themselves. It’s not an
easy conversation to have, but your decisions can be written in a document
called an advance directive so others know what they are.
You have the right to give instructions about your own healthcare. You
also have the right to name someone else to make healthcare decisions
for you. The Advance Healthcare Directive form lets you do either or both
of these things.
Learn more about an advance directive and download a form (directions included).
CCH Nondiscrimination Statement
Campbell County Health complies with applicable Federal civil rights laws
and does not discriminate on the basis of race, color, national origin,
age, disability, sexual orientation or gender identity.
Visit a Wyoming Hospital Association page that allows health care consumers
to receive basic, facility-specific information about services and charges. Visit
www.wyopricepoint.com
Compliance Reporting
It is the policy of Campbell County Health (CCH) to fully comply with all
the laws and regulations that relate to or affect the delivery of health
care services and the billing for those services. These laws and regulations
apply to CCH because the system receives payment for services from Medicare,
Medicaid, and other government programs.
CCH wants all employees to act in ways to protect and strengthen the system's
reputation for honesty. To do so, the system expects all employees to
obey all laws that apply to their jobs and to help the system make sure
that all laws that apply to the hospital are followed.
For more information, please call 307-688-2121, 800-688-2121, or 1-800-HHS-TIPS
(447-8477).
Learn more
Concerns or Complaints
If you have a concern, or if you are pleased with our services and staff,
let us know. We need to hear about those things that you like and those
things that are less than satisfactory in order to constantly improve
our services.
You may also visit The Wyoming Department of Health, Office of Healthcare
Licensing and Surveys to voice any concerns you may have at
www.health.wyo.gov Their contact information is:
Healthcare Licensing & Surveys
Hathaway Building, Suite 510
2300 Capitol Avenue
Cheyenne, WY 82002
307-777-7123 or
http://health.wyo.gov
Our goal is to provide you with quality care in a warm and friendly atmosphere
while respecting you as an individual.
You may be contacted after discharge to ask about your hospital stay. Campbell
County Health collects this information to improve our services. The company
that collects the survey information for us acts as our representative
and keeps all information completely confidential.
We assure you that any comment or complaint you may make will not jeopardize
your current or future access to care or services at Campbell County Health.
Medicare patients may contact Mountain Pacific Quality Healthcare, the
quality review organization for our region, 800-497-8232.
HIPAA
The Health Insurance Portability and Accountability Act (HIPAA) is a federal
regulation that went into effect nationwide on April 14, 2003. It establishes
a foundation of federal protections for the privacy of health information.
Patient privacy is, and always has been, very important to us.
The Notice of Privacy Practices describes the privacy practices of Campbell
County Health (CCH), its related and affiliated organizations including
Campbell County Medical Group, Campbell County Memorial Hospital,
Powder River Surgery Center, The Legacy Living & Rehabilitation Center, among others, and all
of their physicians and employees. It applies to services you receive
at all CCH service locations. Please contact the Patient and Resident
Experience department at 307-688-1530 if you have any questions.
If you have experience with
Medicare or a health insurance plan, you probably know that Medicare and insurance
companies only cover services that they view as medically necessary to
diagnose or treat your health condition, based on criteria decided by
the federal government and private Medicare contractors. For more information
about what this means, please
click here.
At Campbell County Health, we want to help you know ahead of time what
services will be covered by your insurance plan. We will make every attempt
to contact your
provider to request information about the test or service they have requested in
order to meet your plan’s definition of “medically necessary”.
However, if we don’t receive the requested information, you may
receive a written notice from us called an Advance Beneficiary Notice
of Noncoverage (ABN) if we think Medicare or your insurance company may
not pay for the items or services ordered by your doctor.
The ABN gives you information to make an informed choice about whether
or not to receive items or services, understanding that you may have to
accept responsibility for payment. You’ll be asked to choose an
option box and sign the notice to say that you read and understood it.
An ABN isn’t an official denial of coverage by Medicare. You have
the right to file an appeal if payment is denied when a claim is submitted.
If you have additional questions or concerns about this process, please call our
Patient Accounting department at 307-688-1400.
Patient Rights
Each patient, regardless of race, creed, religion, sex or national origin
has the right to:
1. Considerate and respectful care and to receive care in a safe environment,
free from abuse or harassment.
2. Understandable information concerning diagnosis, treatment, and prognosis
from physicians and other direct caregivers and to know the identities
of those providing care. You also have the right to know the financial
implications of treatment, insofar as they know, and to an explanation
of charges and bills.
3. Appropriate assessment and management of pain and to be free of pain
to the extent that is medically possible.
4. Make decisions about the plan of care prior to and during the course
of treatment and to refuse a recommended treatment or plan of care to
the extent permitted by law and hospital policy and to be informed of
the medical consequences of this action.
5. Have an
advance directive (such as a living will or durable power of attorney for health care) concerning
treatment or designating a surrogate decision maker.
6. Every consideration of privacy. Case discussion, consultation, examination,
and treatment should be conducted as to protect each patient's privacy.
7. Have a family member or representative of their choice and their own
physician notified of their admission.
8. Expect that all communications and records pertaining to their care
will be treated as confidential by the hospital, except in cases such
as suspected abuse, commitment hearing, and public health hazards when
reporting is permitted or required by law.
9. Review the
records pertaining to their medical care and to have the information explained
or interpreted as necessary, except when restricted by law.
10. Be free from restraints or seclusion imposed as a means of coercion,
discipline, convenience, or retaliation by staff.
11. Access an internal grievance process by contacting the Patient Advocate
at 307.688.1530. If the patient feels the grievance has not been resolved
to his or her satisfaction, the patient may contact:
Wyoming Department of Health Office of Healthcare Licensing & Surveys
400 Quest Building
6101 N. Yellowstone Road
Cheyenne, WY 82002
307-777-7123 or wdh-ohls@health.wyo.gov
or visit
health.wyo.gov/aging/hls/
12. Expect that, within its capacity and policies, the hospital will make
reasonable response to the request of a patient and/or parent/guardian
for appropriate and medically indicated care and services. When medically
appropriate and legally permissible, a patient may be transferred to another
facility. The institution to which the patient is to be transferred must
first have accepted the patient for transfer.
13. Ask and be informed of the existence of business relationships among
the hospital, educational institutions, other health care providers, or
payers that may influence the patient's treatment and care.
14. Consent to or decline to participate in proposed research studies or
human experimentation.
15. Expect reasonable continuity of care when appropriate and to be informed
by physicians and other caregivers of available and realistic patient
care options when hospital care is no longer appropriate.
16. Be informed of hospital policies and practices that relate to patient
care, treatment and responsibilities. The patient and/or parent/guardian
has the right to be informed of available resources for resolving disputes,
grievances, and conflicts, such as ethics committees, patient advocates,
or other mechanisms available in the institution.
17. Request reasonable accommodation for special needs such as interpretive
services or hearing amplified telephones.
19. Be informed of his or her rights and responsibilities in writing.
Note: These rights can be exercised on the patient's behalf by a designated
surrogate or proxy decision maker if the patient lacks decision making
ability, is legally incompetent, or is a minor.
Patient Responsibilities
1. The patient and/or parent/guardian is responsible for providing, to
the best of their knowledge, accurate and complete information about matters
relating to their health.
2. The patient and/or parent/guardian is responsible for flowing their
treatment plan and keeping appointments or notifying the responsible practitioner
when unable to do so.
3. The patient and/or parent/guardian is responsible for their actions
if they refuse treatment or do not follow the practitioner's instructions.
4. The patient and/or parent/guardian is responsible for being considerate
and respectful to other patients, hospital personnel, hospital property
and the property of other.
5. The patient and/or parent/guardian is responsible for providing all
needed information for insurance process and for assuring that financial
obligations are fulfilled as promptly as possible.
6. The patient and/or parent/guardian is responsible for requesting additional
information or clarification about their health status or treatment when
they do not fully understand information and instructions.
7. The patient and/or parent/guardian is responsible for ensuring that
the health care institute has a copy of their written advance directive
if they have one.
8. The patient and/or parent/guardian is responsible for informing their
physician and other caregivers if they anticipated problems in following
prescribed treatment.
9. Patients should also be aware of the hospital's obligation to be reasonably
efficient and equitable in providing care to other patients and the community.
The hospital's rules and regulations are designed to help the hospital
meet this obligation. Patients and their families are responsible for
making reasonable accommodations to the needs of the hospital, other patients,
medical staff, and hospital employee.
Press Ganey Surveys: What Patients Need to Know
Feedback from our patients is very important to Campbell County Health.
When you get home from your experience with a CCH entity, it is possible
that you will receive an email, postal service mail or text asking you
about what we have done well, and what we could do better.
Press Ganey manages CCH's patient satisfaction survey process. You may be randomly
selected to participate in a survey about your experience with Campbell
County Health one of the following ways:
If you see any of these, we'd appreciate it if you would take a few minutes
to provide this feedback.
CCH cares very much about your comments because they help us improve our
services so that we can better serve you and our community. They also
help us train, reward and recognize our staff. However, your participation
in this survey is voluntary.You have the right to refuse to answer the survey. The caregivers at CCH will not see your specific responses to the survey.
For more information, or to ask questions, please contact CCH Patient Experience
at 307-688-1530.
CCH departments and services like Behavioral Health Services, Cardiopulmonary
Services, Emergency Medical Services, Campbell County Medical Group Kid
Clinic and Wellness conduct surveys about their own specific programs.
These surveys are voluntary and typically take minutes to complete. You
will either be given a card with a way to access the survey, or be given
the survey upon check out.
CCH cares very much about your comments because they help us improve our
services so that we can better serve you and our community. They also
help us train, reward and recognize our staff. However, your participation
in this survey is voluntary. You have the right to refuse to answer the survey.
The caregivers at CCH will not see your specific responses to the survey.
For more information, or to ask questions, please contact CCH Patient Experience
at 307-688-1530.
Patient & Family Advisory Council (PFAC)
CCH recognizes that our patients, their families, and our community are
the experts in the evaluation of the patient experience. The Patient Family
Advisory Council (PFAC)is an avenue for CCH to receive and respond to
input from community members with a goal to impact and improve patient
experience.
