Community Perception Survey

We’re Listening

We are always interested in what you have to say!

Every so often it’s important that we check in with those we serve and ask for their feedback — this is one of those times.

The staff, physicians and board of trustees at Campbell County Health invite you to take a five-minute survey from April 1-May 1, 2019, to let us know how we are doing, and more importantly, how we can better serve you in the future.

As a thank you for taking the survey, there will be a coupon at the end of the survey (please print or screen grab on your phone) for a free small coffee or other beverage to present at the Coffee Shoppe in the Main Entrance / Lobby at Campbell County Memorial Hospital or at The Legacy Living and Rehabilitation Center's Bistro.

Expressing your thoughts and ideas feels good; and we look forward to hearing what you have to say. Thanks for helping us improve healthcare in our community.

Thank you – we wish you good health!

The 2019 Perception Survey is closed. Thank you for your interest.

2019 Survey

Overall, survey results are in line with the gradual progress seen in previous CCH surveys, without any major findings, surprises or changes in perception. The most positive trend in 2019 was the increase in patient recommendations for CCH as well as the significant increase in those who were “extremely satisfied” with the hospital’s medical and support staff. Satisfaction rates and perception results remained fairly consistent with 2017 responses, with a decrease in overall hospital satisfaction. Awareness of services available at Campbell County Health remained consistent with 2017 survey results, although significantly increased from 2015 and 2014 surveys. Open-ended comments carried similar themes as previous surveys, with a mix of positive and negative comments from respondents. Read more

2017 Survey

Results from the latest community perception survey show that satisfaction rates and positive perception of CCH have stayed fairly consistent from the last time the survey was performed in 2015. This year’s survey was completed by 551 people from March 15-April 15 2017, with statistically valid results, plus or minus 5 percent. The survey was conducted by marketing consulting firm Jet Marketing. Read more

2015 Survey

The results from our 2015 public perception survey are in and we are happy to report they are positive! In 2014 we conducted our first survey to measure how well we are serving the community. While the majority of community members were satisfied at some level with our services in 2014 (78%), more of them are satisfied today (82%), and many of them indicate a higher level of satisfaction. Read more

2014 Survey

In February 2014, Campbell County Health (CCMH) completed a public perception survey with consultant Jet Marketing to gain insight into how community members perceive the hospital and the services offered. The Board of Trustees and leadership also wanted to gauge the community’s awareness of CCMH and clinic services. Read more