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Billing delays a result of the cyber event at CCH

  • Category: CCH News, Patient Care
  • Posted On:
  • Written By: Mary Lou Tate, CCH Chief Financial Officer

While we are essentially back to normal operations now at Campbell County Health, one of the results from our recent cyber event was how it affected our billing.

We were not able to post any payments or bill insurance companies during the event. What does this mean for you as a patient? It has always been our practice to collect payment from the patient’s insurance company before billing the payment for the amount they owe. This hasn’t changed with the cyber event. What has changed is that there will be delays for some patients when it comes to receiving their bills. Patients who received services in late August or September will see a delay in receiving a bill for the amount they owe the hospital.

In addition, we haven’t been able to start billing insurance companies, and won’t do so until the end of next week. That’s because we want to make sure that what we are sending out is accurate and complete. The insurance companies have built-in delay as well, so it may result in delays downstream to our patients.

We have been experiencing issues with our billing process over the last few months, and we are working hard to make improvements. I know this is has been frustrating for our patients, and I apologize for any inconvenience this may cause you.

Please call Patient Financial Services at 307-688-1482 with and billing questions, or come to our offices at 720 W. Eighth Street in Gillette, Wyoming. We have staff available Monday-Friday from 8 am-5 pm to assist you.

Learn more at www.cchwyo.org/paymybill.