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Standards of Excellence: Self Management

Personal appearance is professional, safe and functional.

Dress will be professional, tasteful, and discreet.

Identification badges will be properly worn, per department policy.

Adhere to your organization and department dress code.

  • Make sure you understand the rules regarding uniforms and clothing, jewelry, makeup, perfume, cologne, grooming, hygiene, body piercing(s), tattoo(s), etc. Your image should inspire confidence.

Appropriate personal hygiene is expected.

Contribute to the professional appearance of any CCH facility and grounds.

When coming across litter, pick it up and dispose of it properly.

Spills will be cleaned up and reported per policy.

Equipment will be returned to its place in proper working condition.

Demonstrate a sense of pride and ownership in the organization.

Our behavior and manners in public can create a favorable impression on our patients, visitors and coworkers.

  • All employees must be aware of their surroundings and who is in them.

Accept responsibility for your job duties.

  • Recognize your own stress level and its effect on your performance.
    "Maria, I was up in the night with my sick child, and I'm a little tired. I know I'm OK to work, but would you please help me by double checking my figures."

Offer appropriate suggestions for organizational improvement.

  • Don't let the statement "we've always done it that way" keep you from trying new approaches.
  • Ask yourself or coworkers "Why do you think this didn't work?"
  • If you have a good idea, submit it to the Idea Pipeline.

Adhere to policies and procedures.

  • All departments function in a more efficient and productive manner when employees are at work as scheduled. If you are not going to be at work as scheduled, please adhere to the absence notification policy of your department. Please refer to the CCH Attendance Policy in Policy Manager.
  • Seek out materials that reference and detail all of the policies related to your job. Know where you can find policies in writing and online. Ask your director or manager if you have questions. It's your job to know what's expected of you.
  • Become familiar with new policies or changes in existing policies that affect our job or department. Keep up to date on what's going on by reading staff meeting minutes, CCH publications, intranet page (Staffnet), and broadcast e-mails. If you miss an important meeting, be sure to find out what was discussed.
  • Everyone who works at CCH has a responsibility to, in good faith, report any known or suspected violation of CCH policy or applicable law or regulation.

Recognize others who go above and beyond their job.

  • Mark Twain once said, "I can live for two months on a good compliment." Personal recognition is a powerful tool in building morale and motivation. A pat on the back, a personal note from a peer or a supervisor does wonders.
  • Submit an Excellence Every Day card, Shout Out!, or write a thank-you note to recognize a coworker, director, manager, volunteer, Vice President or physician who did something extraordinary, or who regularly does a good job.
  • Praise generously and criticize constructively.

Take the initiative to volunteer for the organization whenever possible.

  • Take part in organizational initiatives and/or committees.
  • Take part in something community related.

Exhibit compliance with safety and infection control standards.

Use correct body mechanics to ensure safety for myself and others.

  • Always use proper procedures and techniques when performing your duties, especially when it relates to safety.
    "Will you please assist me? I need a second person to help me lift this box, I want to make sure I am safe when I am lifting it."

Report all accidents or incidents promptly.

Follow established facility and manufacturer's safety recommendations.

Respond to safety hazards immediately and appropriately.

Practice excellent hand hygiene as per CCH policy.

Balance between the need for completing a task in a timely manner and the need for the quality and safety that the task requires.

  • For example:
    "Mrs. Sherman, I know you need this room for a new patient, but I need at least 30 minutes to do a good, final cleaning to get it ready. If you need the room sooner, I will need to get someone to help me."

Pursue personal and professional growth within the organization.

Seek out learning opportunities to improve the skills you need to enhance job performance.

  • Don't be embarrassed if you don't know about the opportunities. Ask your manager or director about available classes.
  • Strive for the best skill or technique in using equipment or doing procedures relevant to your duties. Seek out those with expertise, or refer to policy and procedure manual or manufacturer's instruction manual.
    "I'm not sure if this is the correct way to work this piece of equipment. Let's pull out the manual and check."
  • Maintain memberships and participate in your professional organizations.
  • Complete mandatory education and training requirements.

Actively participate in setting personal and professional goals with your supervisor.

  • Ask for regular feedback about your work performance. Find out what you're doing well and what you could do better.

Volunteer to serve on committees and teams as opportunities arise.

  • You have an important role to play in the organization. You can make a difference with your involvement.

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