Every so often it’s important that we check in with those we serve
and ask for their feedback — this is one of those times.
Campbell County Health conducts a perception survey every two years to
help us understand the community’s perception about the hospital
and its related facilities and services. The last survey was conducted
in spring 2019.
The staff, physicians and board of trustees at Campbell County Health invite
you to take a five-minute survey
from August 9-31, 2021, to let us know how we are doing, and more importantly, how we can better
serve you in the future.
As a thank you for taking the survey, there will be a coupon at the end
of the survey (please print or screen grab on your phone) for a free small
coffee or other beverage to present at:
Coffee Express Mobile Coffee
Find them at:
Lakeway Professional Center parking lot 201 W. Lakeway Road, Mondays: 9 - 10 am
Expressing your thoughts and ideas feels good; and we look forward to hearing
what you have to say. Thanks for helping us improve healthcare in our
community.
Thank you – we wish you good health!
2019 Survey
Overall, survey results are in line with the gradual progress seen in previous
CCH surveys, without any major findings, surprises or changes in perception.
The most positive trend in 2019 was the increase in patient recommendations
for CCH as well as the significant increase in those who were “extremely
satisfied” with the hospital’s medical and support staff.
Satisfaction rates and perception results remained fairly consistent with
2017 responses, with a decrease in overall hospital satisfaction. Awareness
of services available at Campbell County Health remained consistent with
2017 survey results, although significantly increased from 2015 and 2014
surveys. Open-ended comments carried similar themes as previous surveys,
with a mix of positive and negative comments from respondents.
2017 Survey
Results from the latest community perception survey show that satisfaction
rates and positive perception of CCH have stayed fairly consistent from
the last time the survey was performed in 2015. This year’s survey
was completed by 551 people from March 15-April 15 2017, with statistically
valid results, plus or minus 5 percent. The survey was conducted by marketing
consulting firm Jet Marketing.
2015 Survey
The results from our 2015 public perception survey are in and we are happy
to report they are positive! In 2014 we conducted our first survey to
measure how well we are serving the community. While the majority of community
members were satisfied at some level with our services in 2014 (78%),
more of them are satisfied today (82%), and many of them indicate a higher
level of satisfaction.
2014 Survey
In February 2014, Campbell County Health (CCH) completed a public perception
survey with consultant Jet Marketing to gain insight into how community
members perceive the hospital and the services offered. The Board of Trustees
and leadership also wanted to gauge the community’s awareness of
CCMH and clinic services.
Every so often it’s important that we check in with those we serve
and ask for their feedback — this is one of those times.
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