What services are on your CCH statement?
If you have certain tests or treatments with Campbell County Health, you may receive bills for professional services rendered by doctors who diagnose and interpret test results. The Laboratory, pathologists, radiologists, surgeons, and other specialists perform these services and are required to submit separate bills. You may also receive separate bills from the following services:
- Behavioral Health Services
- Home Medical Resources
- Wyoming Orthopedics & Spine.
- The Legacy Living & Rehabilitation Center
Please do not ignore these bills. If you have questions about bills, please call the number printed on the statement you receive.
Do you need help with your bill? We want to help! See a Patient Financial Advocate in person, located just off the main lobby of the hospital, contact Campbell County Health Patient Financial Services at (307) 688-1482 Monday-Thursday from 8 am-4:30 pm, and Friday from 8 am-4 pm, or email general questions to pfs@cchwyo.org. We can discuss the payment options that are available to you.
Provider-Based Billing: Medicare patients only
If your insurance is provided by Medicare, receiving care at one of Campbell County Medical Group’s Clinics (or provider-based locations) may result in a facility charge as well as a professional or physician charge for outpatient services and/or procedures. These charges will be reflected on the statement you receive for services provided. Read more
Where to pay my bill
Patient Financial Services manages the Campbell County Memorial Hospital (CCMH), Campbell County Medical Group Clinics, Home Health and Hospice, and Home Medical Resources billing. This department makes it easier for patients at the hospital and the clinics to pay nearly all their bills in one location.
Pay bills at CCH the following ways:
- Online: Pay your CCH bill online from the convenience of your home 24/7. Click here to pay your CCH bill online. Please have a copy of your current statement available.
- By Phone: Call 307.688.1482. Please have a copy of your current statement available.
- In person: Patient Financial Services is located at 501 South Burma Ave. in Gillette, Wyoming. Hours are Monday-Thursday, 8 am,-4:30 pm and Friday, 8 am-4 pm. Patient Financial Advocates can assist with any billing issues, and are located just off the hospital main lobby by Patient Access/Registration.
Zero Interest Payment Option
Campbell County Health provides the ClearBalance® patient-friendly payment option. The program is a zero-interest revolving credit account with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments, for care at Campbell County Health. Learn more
Well Advised
The Wyoming Hospital Association and Campbell County Health have partnered with Well Advised, a service for providing free, unbiased, no-obligation and confidential Medicare information and resources to patients. Learn more
Patient Health Cost Calculator
Planning for good health should be simple. And you should have all the tools you need to make the best, most informed decisions about your health care. That’s why Campbell County Health offers an online health cost calculator for our patients. Learn more
Financial Assistance
Campbell County Health has established several payment options to assist patients who may face challenges paying their hospital bills. Please visit the Financial Assistance page for more information.
Elevate Patient Financial Solutions
CCH has partnered with Elevate Patient Financial Solutions℠ to help CCH patients find sources that will pay for their medical bills, such as Chip, Crime Victim Services, Medicaid, SSDI, SSI, and Veteran benefits, among others. This service is available for free.
The eligibility advocate at CCH will help patients:
- Understand what services are available to them that could help cover the costs of their medical bills by looking at government and charity programs
- Gather paperwork and complete applications to apply for those services
- And set up appointments with state case workers
If you have an appointment, below is a list of important documents we ask you bring with you:
- Verification of all household income - previous three months
- Copy of Social Security card and Driver's License
- Copy of Birth Certificate for all members of the household
For more information, please call Hattie McVay, CCH ElevatePFS Advocate, at 307.688.1107 or visit www.elevatepfs.com.
Medically Necessary Testing
If you have experience with Medicare or a health insurance plan, you probably know that Medicare and insurance companies only cover services that they view as medically necessary to diagnose or treat your health condition, based on criteria decided by the federal government and private Medicare contractors. For more information about what this means, please click here.
At Campbell County Health, we want to help you know ahead of time what services will be covered by your insurance plan. We will make every attempt to contact your provider to request information about the test or service they have requested in order to meet your plan’s definition of “medically necessary”. However, if we don’t receive the requested information, you may receive a written notice from us called an Advance Beneficiary Notice of Noncoverage (ABN) if we think Medicare or your insurance company may not pay for the items or services ordered by your doctor.
The ABN gives you information to make an informed choice about whether or not to receive items or services, understanding that you may have to accept responsibility for payment. You’ll be asked to choose an option box and sign the notice to say that you read and understood it. An ABN isn’t an official denial of coverage by Medicare. You have the right to file an appeal if payment is denied when a claim is submitted.
If you have additional questions or concerns about this process, please call at 307.688.1400.
Behavioral Health Services Billing
Behavioral Health Services bills can be paid at the fifth floor of Campbell County Memorial Hospital, or with the Patient Financial Advocates, located just off the main lobby of the hospital by Patient Access/Registration.
Home Medical Resources Billing
Billing for Home Medical Resources is located at 901 W. Second St. in Gillette, Wyoming. A billing specialist is available by phone at 307-688-6260. You may also speak with a financial counselor with any questions you have. For billing questions, please call: 307-688-1480
Sales, rental and service for equipment and supplies continue to be located in the Home Medical Resources store at 901 W. Second Street, and available by phone at 307.688.6260.
Wyoming Orthopedics & Spine. Billing
To pay a Wyoming Orthopedics & Spine. (WYOS) previously Pwder River Orthopedics and Spine bill, please call 307-686-1413.
Powder River Surgery Center Billing
A member of the Powder River Surgery Center business office will call your insurance company prior to surgery to verify your medical benefits for our facility charge. We will secure any information regarding co-payments, coinsurance, and/or deductibles amounts that will be your responsibility. Prior payment arrangements and/or your share of charges are expected in full on the day of your surgery.
Please remember these amounts are estimates. If your insurance does not pay as expected or your physician changes or adds to your procedure, the patient responsible amount and/or fee could change. If you have no insurance or if your insurance does not cover the procedure to be performed, please make arrangements to pay the Surgical Center facility fee prior to your surgery.
For your convenience, we accept cash, personal checks, VISA and MasterCard. Our fees cover supplies, equipment, personnel and the use of the operating and recovery rooms.
You will receive a separate bill from your surgeon, anesthesiologist and any lab, radiology or pathology testing performed during surgery. Any questions regarding these services should be directed to the billing offices of the appropriate provider.
Our business office staff will be happy to answer any questions you may have regarding insurance coverage or billing procedures. For more information, please call 307.688.8600.
The Legacy Billing
To pay a bill at The Legacy Living and Rehabilitation Center, please contact, Vi Nodland at 307-682-7113 or 307-688-7107 (fax).
Charge Master
The price list provided includes a service description and pricing for facility services available at Campbell County Health. The final cost to the patient for a medical service is dependent upon the patient’s insurance deductible, coinsurance, co-payment and contractual amount.
It is important to note that there can be many variables involved in medical services which may incur additional charges. Following are just a few examples: supplies used for specific procedures, medication dosage and frequency, the length of time spent in a procedure or surgery and recovery, additional testing or unexpected conditions or complications that may occur.
