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Emergency Care: What to Expect

What can I expect?

The CCMH Emergency Department is staffed 24-hours a day, seven days a week by physicians and a compassionate medical staff who all specialize in emergency medicine.

Services like x-ray and laboratory, surgical teams and specialists are all nearby and available at the moment you need them. You will notice you will be treated in private exam rooms that are supported by innovative technology and qualified, caring, safety focused staff. If hospitalization is needed, our 90-bed acute care hospital is here for you.

What is the process in the ED?

The ED process consists of:

  • Triage
  • Registration
  • Treatment
  • Discharge - either home or another facility
  • Admission to the hospital
  • Follow-Up Care

Emergency Department Visiting, Cell Phone Use and Safety

The Emergency Department's primary goal is to take care of ill and injured patients. To help the staff do this in a safe environment for you and them please refrain from using cell phones while you are being seen by a doctor, nurse, or technician; this includes visitors in the exam room. Photography of any form is prohibited; this includes cell phones. Each exam room does have a land-line phone available.

One visitor at a time is allowed in the exam room. Children and dependents may have two parents/guardians. CCMH ED staff will evaluate individual visitor needs in critical situations.

Weapons are not allowed on the CCMH campus. You may be asked to surrender your weapon to security.

Triage is the act of assessing a patient's medical condition to ensure that patients with the greatest medical need are treated first. In other words you may see patients called back for treatment that arrived after you.

Triage, performed by one of our experienced registered nurses includes:

  • Review of medical history
  • Assessment of current symptoms
  • Evaluation of vital signs - body temperature, blood pressure and pulse

Following triage is Registration. This step is to gather patient information and to obtain consent to be seen and treated by an ECD physician. During your visit we will ask for photo ID, health insurance information and update any other information.

If you were involved in an auto accident or work-related accident, you should state this as it may affect your billing.

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